Delete your Daktari account

This page provides an external account-deletion request route for Daktari App, operated by Mukkai International Limited.

Request deletion without the app

Email info@daktariapp.com with the subject Daktari account deletion request. Include the email address used for your Daktari account and state that you want the account and associated personal data deleted.

Do not send your password, verification codes, identity documents or medical records. For assistance, call +256 702 733 757.

We acknowledge requests within 3 working days. We verify account ownership through an appropriate channel and aim to complete covered deletion within 30 calendar days after verification. We may contact you if more information is needed or a lawful exception applies.

Delete through the app

  1. Sign in to the account you want to delete.
  2. Open Settings → Delete account.
  3. Read the confirmation and confirm only if you want permanent deletion.

Uninstalling or signing out does not delete your account. Account deletion cannot be undone. Platform-owner accounts use a managed support process to protect administrator continuity.

What deletion covers

Your deletion request covers your Daktari account and associated personal data held by Daktari: health-profile details, saved providers, appointment details and messages, notice responses, notification device tokens and personal provider-access records. It also covers associated uploaded personal information, which may need manual cleanup. Public facility or specialist listings are not automatically removed when an administrator deletes their personal account; contact us to correct a listing containing your personal information.

Contact history is stored only on your device. You can clear it in Profile → Contact history → Clear. An external deletion request cannot directly erase files from an offline phone.

What may remain

Healthcare providers may independently retain information they received under their own obligations. Restricted records may be retained where required for a documented lawful purpose; we explain applicable exceptions. Backup copies may persist until the hosting backup cycle expires.

The maximum retention period for hosting backups and technical logs is currently being confirmed with our hosting provider. We cannot yet give a verified expiry period for these copies. Contact info@daktariapp.com for the current status and any retention exception affecting your request. We will update this page when the schedule is confirmed.